SHIPPING
We deliver our packages with two different shipping providers, depending on your shipping address. Both curriers offer real time package tracking. After your order is shipped, you’ll receive a ‘Shipping conformation’ email containing a tracking code of your package.
For all orders made from countries outside of EU, shipments may be subject to import fees and taxes which are due on arrival and are not covered by the shipping costs charged in our web store. It’s impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges please contact your local customs office.
REFUND POLICY
If you unpack the product and find out that it somehow does not meet your expectations and it isn’t right for you, you should send us an email to support@arcushop.com immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and 30 days to bring your return to the post (it needs to be postmarked within these 30 days). To be eligible for a return, your item must be unused and in the same condition that you received it.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
If you decide to return the purchased products, send us an email at support@arcushop.com.
Find more about Refund policy in Terms & conditions.